Customer Support Associate

Walkin on 10th Oct

Company

Autosense Pvt Ltd

Qualification

Graduate

Experience

Freshers

No of Openings

25

Work Location

Chennai

Job Description

Responsibilities and Duties
Job brief
will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.
Responsibilities

Manage large amounts of inbound and outbound calls in a timely manner
Follow communication scripts when handling different topics
Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
Seize opportunities to upsell products when they arise
Build sustainable relationships and engage customers by taking the extra mile
Keep records of all conversations in our call center database in a comprehensible way
Frequently attend educational seminars to improve knowledge and performance level
Meet personal/team qualitative and quantitative targets
Requirements

 
Job Role
Customer Support Associate (Voice Process)
Required Language
English / Kannada / Hindi / Malayalam/
Qualification
10th/12th/Any degree
Experience
0 to 2 Years
Job Types
Full-time
Timing
Male Rotational Shift , Female General Shift

Previous experience in a customer support role
Track record of over-achieving quota
Strong phone and verbal communication skills along with active listening
Familiarity with CRM systems and practices
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively

Address

  • Time: From 10 AM
  • Venue: RR Tower 2, First Floor, Guindy Industrial Estate, Guindy, Chennai, Tamil Nadu 600032

Contact

blog comments powered by Disqus