Operations Engineer

Walkin on 1st Jun

Company

CSS Corp Pvt Ltd

Qualification

Graduate

Experience

1 - 3 yrs

Work Location

Chennai

Job Description

CSS CORP is hiring for Operations Engineers.

 

PFB the Job description for your reference. Interested candidates can walk-in directly.

No of positions - 6

 

Experience - 1 to 3
Walk-in Location - Mepz, Chennai

 

Job Description:

 

 

  • Strong understanding in the ITIL concepts
  • Monitoring and taking ownership of the event that appear in the tool dashboard/email/ticketing system
  • Analyzing& validating the events, sending responses and regular updates on the action performed to the customers based on support plan till resolution.
  • Follow escalation and ticket closure procedures
  • Keeping track of the backlog of their respective queues.
  • Attending weekly conference call with the Client for technical discussion.
  • Follow-up on the escalated support incidents.
  • Meeting Individual Target.
  • Meeting Team Target.
  • Taking Knowledge sharing sessions
  • Ensuring to meet the KRA Goal
  • Meeting SLA CSAT
  • Reporting and knowledge base building
  • Experienced in Incident, Change and Problem Management

Address

  • Time: From 11 AM to 5 PM
  • Venue: CSS Corp Pvt Ltd B-14 Phase 1, MEPZ - SEZ Tambaram Chennai - 600 045

Contact

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