Technical Support IT Servicedesk

Walkin on 25th - 31st August

Company

HCL Technologies

Qualification

UG - Any Graduate

Experience

6 months - 6 years

No of Openings

25

Work Location

Bangalore

Job Description

Exclusive   Walk-in for Technical Service Desk/DC-OPs

 

 

Role: Technical Service Desk / Data Center operation

 

 

Experience: 6 months - 6 years ( Technical voice /semivoice, IT helpdesk /service Desk / Data center operation-monitoring, remedies, ticketing tools )

 

 

Note : freshers/ other exp please don't apply system Administrator & Desktop engineer pls don't apply

 

 

Job Description:-

 

 

Hiring for Analyst/Sr. Analyst

 

 

 

Technical Support to HCL's business clients. He / She will be responsible to provide  voice suppor t, Hardware, software,network problem diagnosis,chat, to the clients and provide technical resolution. Incumbent should open for 24X7 operations.

 

Eligibility (Tech-voice, semivoice, semi tech-voice,semivoice )

 

 

 

 

Responsibilities :- SD

 

  • Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat for customer's end users
  • Route problems to internal 2nd and 3rd level IT support staff.
  • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
  • Administer and provide User account provisioning.
  • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention's.
  • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate support teams and follow up until closure.
  • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps; Provide level 1 remote desktop support and perform other activities based on SOPs
  • Perform user account management activities
  • Escalate complex problem to appropriate support specialists
  • Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
  • Troubleshoot client software and basic network connectivity problems
  • Identify, evaluate and prioritize customer problems and complaints
  • May train users and operators on a limited basis and/or may write training procedures
  • Participate in on-going training and departmental development
  • Routine maintenance updates with other IT staff and business units
  • Provide all required documentation including standards, configurations and diagrams
  • Provide knowledge transfer of EUC operations 

 


Responsibilities :- DC -Ops

 

  • Good communication
  • experience only with international process , domestic with good comm is fine 
  • ready to work in any shift
  • 0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )
  • should have worked on remedy & ticketing tools
  • certification course with min 6months in linux /unix/CCNA/Microsoft with good comm are eligible .

 

If your experience is relevant kindly walk in to the below mentioned address Directly.


Technical Requirements 

  • Technical Voice Experience required 
  • Phone support experience necessary.
  • Technical helpdesk or technical call center experience is necessary.
  • Disciplined, systematic problem solving skills required.
  • Hands-on work experience with the following:
  • Windows Operating systems
  • Clients: Windows7, Windows Vista, Windows XP, Windows 2000
  • Servers: Windows 2000, Windows 2003, Windows 2008,
  • Knowledge of Active Directory, Exchange 2003/2007
  • ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
  • User account creation for Active Directory, Exchange Mailboxes, Distribution lists
  • Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
  • MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
  • Internet browsers (e.g. Explorer, Chrome, Firefox),
  • VPN and remote dial-in users
  • Support for laptop, desktops, and printers
  • PDA and blackberry support
  • Others: Adobe Acrobat and other common desktop applications like Winzip, etc
  • Technical Voice / semivoice / semitech voice, semivoice Experience required For SERVICEDESK Requirement

 

 

Soft Skills

  • Excellent communication and conversation skills (Verbal and Written)
  • Good documentation skills
  • Good working knowledge of MS OFFICE (Including MS Project and Visio)
  • Should have a great customer handling skills
  • Able to handle unforeseen situations
  • High level of acceptance
  • Can drive HCL's value and its methodology 

Dc-ops

0.6m-3 yrs Experience in ( LINUX, UNIX,windows,monitoring ,server,network monitoring )

should have worked on remedy & ticketing tools

certification course with min 6months in linux /unix/CCNA/Microsoft with good comm are eligible

 

Qualification

 

graduates, 10+ 3yrs / arrears/pending docmts/ ( applicable for only chennai location )

 

min-0.6m-3yrs mandatory

**Must Carry printout of this page along with your updated resume.

 

Address

  • Time: Weekdays - 1pm-3.30pm, Saturday: 10am-3pm
  • Venue: Sterling Technopolis:- HCL Comnet Limited, 4/293, Sterling Technopolis, Old Mahabalipuram Road, Kandanchavadi,

Contact

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