Walkin on 15th Jul to 25th Jul
CompanyGROUPON SHARED SERVICES PVT LTD
Experience0 - 3 yrs.
The Customer Service Rep Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.
Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
We're looking for brilliant, English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you're quick on your point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals,
back office databases, Groupon redemption procedures, and specifics around
different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.
Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
Skilled and eloquent in writing.
Strong communication and interpersonal skills.
Comfort in a computer based role for up to 8 hours a day
Ability to work in any shift based on business needs.
Minimum Experience: Freshers / 0 - 3 Years Experience
Title: Customer Support Representative
Process: Non-Voice (Email & Chat)
Experience: Freshers / 0 - 3 years (Candidates who are awaiting for the results can also apply)
Communication: Excellent Verbal and Written Communication is mandatory
Work Timings: Night shift -predominantly & Weekly 2 days off
Transportation: Cab Provided Pick and Drop (30 KMS Radius)
Dress Code: Casuals
Work Envy: Flexible and Friendly
Work Location: Chennai DLF IT Park, Ramapuram
Basic Requirement : Graduation must be completed and should carry all the relevant documents
Please carry your original ID proof (PAN card, Driving License or Aadhar Card) along with your original Educational & Employment documents
- Time: From 9.00 AM to 11.00 AM
- Venue: Chennai