Customer Service REP

Walkin on 15th Jul to 25th Jul

Company

GROUPON SHARED SERVICES PVT LTD

Qualification

Graduate

Experience

0 - 3 yrs.

Work Location

Chennai

Job Description

The Customer Service Rep Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience.

Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.

We're looking for brilliant, English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you're quick on your point of contact to handle and resolve customer complaints.

Resolve customer issues in a timely and consistent manner

Manage time and productivity to meet daily individual and team ticket targets

Stay current with knowledge of internal ticketing system, customer portals,
back office databases, Groupon redemption procedures, and specifics around
different types of merchant features

Identify and escalate issues appropriately.

Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat research information and troubleshoot problems using available resources.

Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills

Skilled and eloquent in writing.

Strong communication and interpersonal skills.

Comfort in a computer based role for up to 8 hours a day

Ability to work in any shift based on business needs.

Minimum Experience: Freshers / 0 - 3 Years Experience

Important & To be Noted :

Title: Customer Support Representative

Process: Non-Voice (Email & Chat)

Experience: Freshers / 0 - 3 years (Candidates who are awaiting for the results can also apply)

Communication: Excellent Verbal and Written Communication is mandatory

Work Timings: Night shift -predominantly & Weekly 2 days off

Transportation: Cab Provided Pick and Drop (30 KMS Radius)

Dress Code: Casuals

Work Envy: Flexible and Friendly

Work Location: Chennai DLF IT Park, Ramapuram

Basic Requirement : Graduation must be completed and should carry all the relevant documents

Please carry your original ID proof (PAN card, Driving License or Aadhar Card) along with your original Educational & Employment documents

Address

  • Time: From 9.00 AM to 11.00 AM
  • Venue: Chennai

Contact

blog comments powered by Disqus