Customer Support

Walkin on 1st Apr

Company

Newt Global India Pvt Ltd

Qualification

Graduate

Experience

0 - 4 yrs

Work Location

Chennai

Job Description

Role : customer support - Global
Work Location : Chennai (Navalur)
Exp : 1-3 years

Responsibility
Respond to incoming calls, emails and other message from customers and give them the right answers and directions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Provide accurate, valid and complete information by using the right methods/tools
Build sustainable relationships and trust with customer accounts through open and interactive communication
Take the extra mile to engage customers
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize, and manage time effectively

Address

  • Time: Between 10.00 AM - 5 PM
  • Venue: Newt Global India Pvt Ltd, SSPDL (Alpha City), No.25, Gamma Block, Fourth Floor, North Wing, Rajiv Gandhi Road,(Old Mahabalipuram Road), Navallur, Chennai 603103.,

Contact

blog comments powered by Disqus