Technical Support

22nd June

Company

Capgemini Business Services (India) Ltd

Qualification

Any Graduate

Experience

2 to 4 yrs

Salary

Not Disclosed by Recruiter

Work Location

Chennai

Job Description

 

Key Responsibilities:

 

  • Provide 1st line support for customer single points of contact (SPOC)
  • Troubleshoot and resolve incidents for Platforms according to ITIL Processes
  • Report priority 1 incidents to our Jour responsible and handle the communication to customers
  • Be part of main release projects as the application responsible of the team
  • Lead customers in using efficiently all functionalities of Internal applications
  • Monitor documents flow and other key events for proactive incident management
  • Work with continuous improvements of internal processes, routines and the development of new services for our customers

 

Address

  • Time: 10.00 am to 2.00pm
  • Venue: Capgemini Business Services 6thFloor, Ispahani Centre 123/ 124, Nungambakkam High Road, Chennai 600 034.

Contact

  • Telephone: 4466952000
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